Shipping policy

Order processing times

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  Any orders received after 5 pm will be processed the next business day. If changes occur within the supply chain, due to peak periods or as a result of COVID-19, processing times will be delayed. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $8.00 flat rate for standard shipping (any items over 1lb). 

Free shipping: Shipping is free for orders over $75.00

Shipping option	Condition	Estimated delivery time	Price
Express	N/A	1 to 2 business days	$20.00
Standard	0lb - 1lb	3 to 4 business days	$5.00
Standard	1lb - 5lb	3 to 4 business days	$8.00
Economy	6lb - 70lb	5 to 8 business days	$19.90

International Shipping

At this time, we do not ship to international countries. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at cheetahgirlco@outlook.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at cheetahgirlco@outlook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at cheetahgirlco@outlook.com.